Refund policy

BROVANE Refund & Returns Policy

Last updated: August 2026

Every BROVANE product is printed to order specifically for you at the time of purchase. Because each item is custom-produced, we are unable to accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference. Please read this policy carefully before placing your order.

What We Cover — Manufacturing Defects & Our Errors

We stand fully behind the quality of every BROVANE product. If your order arrives with any of the following issues, we will replace or refund it at no cost to you:

  • Wrong item sent (incorrect product, colour, or size)
  • Printing defect (faded, cracked, blurred, or misaligned print upon first wear)
  • Manufacturing defect (torn seam, faulty stitching, or fabric damage on arrival)
  • Item damaged in transit

To raise a quality claim, please contact us at hello.brovane@gmail.com within 24 hours of delivery with:

  • Your order number
  • Clear photographs of the defect or damage (all sides of the item and packaging)
  • A brief description of the issue

Claims raised after 24 hours of delivery or without photographic evidence may not be accepted. We will assess your claim within 2 business days and, if approved, issue a free replacement or full refund to your original payment method.

What We Do Not Cover

  • Incorrect size ordered by the customer — please refer to our size guide before ordering
  • Change of mind after the order is placed or dispatched
  • Minor colour variations between screen display and printed product (natural variation in screen calibration)
  • Damage caused by improper washing or care (always follow the care label instructions)
  • Orders where an incorrect delivery address was provided

Cancellations

Because production begins within hours of order confirmation, cancellations are only possible within 2 hours of placing the order. To request a cancellation, email us immediately at hello.brovane@gmail.com with your order number in the subject line. We cannot guarantee cancellation after production has started.

Once an order has been dispatched, it cannot be cancelled.

COD (Cash on Delivery) Orders

For COD orders, refunds for approved claims will be issued as a bank transfer to an account number you provide. Please allow 5–7 business days for processing after claim approval. We do not offer cash refunds.

Please do not refuse a COD delivery without contacting us first. Unjustified refusal of a COD delivery is not considered a return and the order will not be refunded.

Prepaid Orders

Approved refunds on prepaid orders will be returned to your original payment method (UPI, card, net banking, wallet) within 5–7 business days of claim approval. The timeline for the amount to reflect in your account depends on your bank or payment provider.

Size Guide

We strongly recommend consulting our size guide on every product page before ordering. BROVANE products are oversized by design — please check the measurements, not just the size label, to ensure the right fit. We are unable to accept size exchanges due to the made-to-order nature of our products.

Contact Us

For all refund, return, or order queries, reach us at hello.brovane@gmail.com. Include your order number, a clear description of the issue, and photographs where relevant. We aim to respond within 24 hours on business days (Monday to Saturday, excluding public holidays).