BROVANE Refund & Returns Policy
Last updated: August 2026
Every BROVANE product is printed to order specifically for you at the time of purchase. Because each item is custom-produced, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please read this policy carefully before placing your order.
Order Cancellations
Because production begins shortly after order confirmation, cancellations are only possible within 24 hours of placing your order. To request a cancellation, email us immediately at hello.brovane@gmail.com with your order number in the subject line. We cannot guarantee cancellation after this window as production may have already started.
What We Cover — Manufacturing Defects & Our Errors
We stand fully behind the quality of every BROVANE product. If your order arrives with any of the following issues, we will replace or refund it at no cost to you:
- Wrong item sent (incorrect product, colour, or size)
- Printing defect (faded, cracked, blurred, or misaligned print upon arrival)
- Manufacturing defect (torn seam, faulty stitching, or fabric damage on arrival)
- Item damaged in transit
To raise a quality claim, email us at hello.brovane@gmail.com within 48 hours of delivery with your order number and clear photographs of the defect. Claims raised after 48 hours or without photographs may not be accepted. We will assess your claim within 2 business days and, if approved, issue a free replacement or full refund to your original payment method.
What We Do Not Cover
- Incorrect size ordered by the customer — please refer to our size guide before ordering
- Change of mind after the order is placed
- Minor colour variations between screen display and the printed product
- Damage caused by improper washing or care — always follow the care label instructions
- Orders where an incorrect delivery address was provided
Refunds
Approved refunds on prepaid orders will be returned to your original payment method (UPI, card, net banking, or wallet) within 5–7 business days of claim approval. The time for the amount to appear in your account depends on your bank or payment provider.
Size Guide
We strongly recommend consulting our size guide before ordering. BROVANE products are oversized by design — please check measurements, not just the size label. We are unable to accept size exchanges due to the made-to-order nature of our products.
Contact
For all refund, return, or order queries, email us at hello.brovane@gmail.com. Include your order number, a description of the issue, and photographs where relevant. We respond within 24 hours on business days (Monday to Saturday, excluding public holidays).