BROVANE Privacy Policy
Last updated: August 2026
BROVANE (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. By using brovane.com or placing an order, you agree to the practices described here.
This policy is aligned with India’s Digital Personal Data Protection Act, 2023 (DPDPA) and the Consumer Protection (E-Commerce) Rules, 2020.
1. Information We Collect
Information you provide:
- Name, email address, phone number, and delivery address (at checkout)
- Payment information (processed securely by our payment gateway — we do not store card details)
- Communications you send us
Information collected automatically:
- Browser type, device type, IP address, and referring URL
- Pages visited and actions taken on our website via cookies and analytics tools
- Order history and purchase behaviour
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, dispatch notifications, and tracking updates
- To respond to customer support queries
- To improve our website, products, and customer experience
- To send marketing communications if you have opted in (you may opt out at any time)
- To comply with legal obligations under Indian law
3. How We Share Your Information
We do not sell your personal data. We share it only with:
- Fulfilment partners (Merch Factory, Gelato): Your name, delivery address, and order details are shared to produce and ship your order.
- Courier partners: Your name, phone number, and delivery address are shared for delivery.
- Payment gateways (Razorpay, PayPal): Payment processing is handled by our gateway partners. We do not store card details.
- Analytics tools (e.g. Google Analytics): Anonymised data to understand website performance.
- Legal authorities: Where required by Indian law or court order.
4. Cookies
Our website uses cookies to improve your browsing experience and analyse traffic. You may disable cookies in your browser settings, though this may affect certain features.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes in this policy, including legal, accounting, and tax obligations. Order data is retained for a minimum of 7 years as required under Indian tax law.
6. Your Rights
Under the DPDPA 2023, you have the right to access, correct, or request erasure of your personal data, and to withdraw consent to marketing at any time. Contact our Grievance Officer at hello.brovane@gmail.com. We will respond within 30 days.
7. Data Security
We use HTTPS encryption and work with PCI-DSS compliant payment gateways to protect your data.
8. Children’s Privacy
BROVANE is not directed at children under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a notice on our website.
10. Contact & Grievance Officer
Grievance Officer: BROVANE
Registered address: Sangrur, Punjab, India
Operational address: Bengaluru, Karnataka, India
Email: hello.brovane@gmail.com
Response time: Within 30 days of receipt